Assertive Management

Assertive management lends itself to today's healthy attitudes. We all know that today's consumers are better educated, more aware, and certainly more sophisticated than ever before. At no other time have they had more rights or more champions in their corners. They want quality and they want service the first… Read More!



Playing to Win-Win

Be prepared to take some risks. But remember, you're trying to get to a win-win. Don't put anyone in a losing position purposely. If you deal with the facts up front, you will find a much less tension-filled atmosphere. No one can argue with what is. Don't get drawn into… Read More!



How to nail your next Job Interview

Natalie Owens, Sales Manager of BoatShowHotels.com (a brand of the Delmay Corporation) shares tips and techniques for succeeding in a job interview. With years of experience interviewing candidates in the hospitality industry, as well as coaching candidates for job interviewers as a recruiter, Natalie's advice is timely and thought-provoking. Read More!



Relief is a Deep Breath Away

An effective stress reduction technique is deep breathing. No one will necessarily notice you doing this, but what a difference it makes. It should calm you down as well as increase your energy flow. It also gives you a chance to rethink what you might want to say, and to… Read More!



Stress Can Be Positive

Positive stress prepares you for the event that is going to happen. It usually gives you the ability to perform and follow through--all the things to which you say "I don't know how I did that." Positive stress spurs you on and makes you better and stronger. Negative stress is… Read More!



The Deadly One Hundred

You've probably heard me say that we all experience approximately 100 abrasive incidents a day, from hostility on the highway to unwelcome telephone solicitations. Abrasive incidents may come in disguise. If you are a person who works 12 hours a day because you can't get anyone else to do it,… Read More!



Identify Your Stressors

Identify your stressors. They come in a variety of sizes and shapes, they can be human or not, they can be a situation or event-related to family, job or school. And it might even be a combination of things. What causes stress in one person may not even be noticed… Read More!