If you deal with customers and wish to keep them coming back time after time, you need to use your phone. Putting back the human factor into your interactions takes a gameplan as well as the desire to keep a pulse on the day to day business activities.
Let’s face it, savvy customers are not tolerant of poor service or lack luster experiences. With today’s social media, one bad comment about your service spreads like wildfire.
What should you be doing to build loyalty with a fantastic experience?
Listen in as we interview e-commerce Guru, Howard Wyner of Scentiments.com. Howard will be sharing his CEO insights to the ultimate customer experience.
Experience the Scentiments service: www.scentiments.com